Contact Us
Got a question about a casino we've reviewed, spotted something out of date, or want to suggest a site we haven't covered yet? Non Gamstop Casinos is run by a small team dedicated to keeping our coverage of Curaçao-licensed casinos not on GamStop accurate and useful for players in the GB market. This page explains what we can help with and how to get a response.
What we can help with
We hear from readers on a range of topics connected to non GamStop play, and we do our best to answer honestly rather than just pointing back to a review. Common reasons people get in touch include:
- Questions about a specific brand's bonus terms, wagering requirements or game selection before signing up
- Reporting outdated information on a review — offers change, and operators occasionally revise terms
- Asking how our ratings and rankings are put together
- General queries about how casinos not on GamStop operate, including licensing and payments
- Feedback on the site itself, or suggestions for topics we haven't covered
What we can't do
We're a comparison and review site, not a casino operator, and not a customer support desk for the brands we list. That means a few things fall outside what we can action directly:
- We can't process deposits, withdrawals, account verification or bonus disputes — those need to go to the casino's own support team, since each operator such as Betmica, Kikibet or Smash Casino handles its own accounts and transactions
- We can't override or influence a casino's decision on a specific customer's account, KYC check or complaint
- We don't offer financial or legal advice — if a query touches on your personal circumstances around gambling, our Responsible Gambling page is a better starting point
How we handle enquiries
Every message is read by a real person on the team, not routed straight to a script. We aim to reply as quickly as we reasonably can, though response times can vary depending on volume — reviews, fact-checks and site updates are ongoing work alongside enquiries. If your question relates to a specific offer, it helps to name the casino and roughly what you're asking about (bonus terms, payment method, game type) so we can give a useful answer rather than a generic one.
Before you write in, check these first
Quite a few questions we get are already answered elsewhere on the site, so it's worth a quick look first:
- Our Non Gamstop Casinos UK 2026 page covers how the top-rated sites compare, including bonuses, games and payment methods
- Our About Us page explains who we are, how ratings are calculated, and how commission works without affecting rankings
- Our Terms and Conditions page sets out how this site itself operates and the limits of the information we provide
A note on commercial relationships
Non Gamstop Casinos may earn a commission if you sign up to a casino through a link on this site. This doesn't change how quickly we reply to enquiries or how we answer them — commercial relationships never decide what we tell a reader, and they don't buy better treatment in our reviews or rankings.
On responsible play
If you're getting in touch because you're concerned about your own gambling, or someone else's, we won't lecture you — but we do want to point you somewhere genuinely useful. Our Responsible Gambling page has practical information on tools, limits and support options, and it's worth a read whether or not you've used a self-exclusion scheme before. All gambling on this site's featured casinos is intended for players aged 18 and over.
Getting in touch
However you choose to reach us, please include enough detail for us to actually help — the casino name, the page you're asking about, or a short description of the issue goes a long way. We read every message and treat feedback about accuracy especially seriously, since keeping our reviews current is central to what Non Gamstop Casinos does.